Order FAQ
Quick answers before you order.
Payment, confirmation, collection, delivery, changes, allergens, and privacy in plain language.
Is my order confirmed right away?
No. Your order is pending until KRacked checks payment, timing, and availability. We will reach out after review.
How do I pay?
PayNow the exact total shown at checkout, then submit the order for verification. If we cannot match the payment, we may ask for the bank reference or receipt.
Where is self-collection?
Self-collection is from Woodlands. Exact details are shared after payment verification.
Do you deliver?
Delivery is subject to location, timing, and route availability. It is $8, with free delivery from $50 after discounts.
Can I change or cancel?
Message us as soon as possible. Changes depend on timing, availability, and whether prep has started.
What if something is wrong with my order?
Contact KRacked quickly with your order details and photos. We will review it and offer a fair fix where appropriate.
Do your bakes contain allergens?
They may contain or come into contact with gluten, dairy, eggs, soy, nuts, and other common bakery allergens unless clearly stated otherwise.
Can I order for an event?
Yes. Send the date, time, headcount or quantity, budget, and bakes you are eyeing. Larger orders may need more lead time or a custom quote.
What happens to my details?
We use your order details to process the order, verify payment, arrange collection or delivery, and contact you. KRacked does not sell customer personal data.
Anything else I should know?
Menu items, prices, pack sizes, and availability can change by drop. Photos are for reference, and small-batch bakes can vary slightly.
Current Drop
Ready to build the bag?
Head back to the current drop and order when you are ready.