Quick answers before you order.

Not yet. Saving your order details or tapping “I’ve paid” does not confirm the order. KRacked checks your PayNow payment, availability and requested timing, then contacts you to confirm.

After entering your order details, use the PayNow QR code or payment details shown on the payment screen. Pay the exact total, then return to the website and tap “I’ve paid”. Keep your payment receipt; we may ask for it or the bank reference to match your payment.

Choose a collection or delivery window at least 24 hours ahead. The checkout calendar shows the dates you can request; unavailable dates and windows cannot be selected. Your requested timing is subject to KRacked’s confirmation. For larger orders, contact us early.

The price label shows the pack size, such as “4 pcs”. The quantity selector adds that many packs: choosing 2 for a 4-piece pack adds 8 pieces. Check the pack size and total in your bag before ordering.

Self-collection is from Woodlands. Exact details are shared after payment verification.

Delivery is subject to location, timing, and route availability. Delivery costs $8, or is free when your item subtotal reaches $50 after discounts.

Message KRacked as soon as possible with your order ID and the change or cancellation you need. We will confirm what is possible based on timing, availability and whether preparation has started.

Contact KRacked quickly with your order details and photos. We will review it and offer a fair fix where appropriate.

They may contain or come into contact with gluten, dairy, eggs, soy, nuts, and other common bakery allergens unless clearly stated otherwise.

Yes. Send the date, time, headcount or quantity, budget, and bakes you are eyeing. Larger orders may need more lead time or a custom quote.

We use your order details to process the order, verify payment, arrange collection or delivery, and contact you. If you leave a review, the phone number submitted with the review may be used only to check that you have previously ordered from KRacked, and it is not displayed publicly. KRacked does not sell customer personal data.

The menu shows current prices, pack sizes and availability. Choose a pack to see its price and check your bag before paying. Small-batch bakes may vary slightly from the product photos.

Yes. Use “Leave a note” on the main page and add up to 3 JPG, PNG or WebP photos, up to 5 MB each. Reviews and photos stay private until KRacked approves them. Your review phone number is not shown publicly.